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Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region ForumsBusinesses Are Hanging Up On Voice Mail To Dial In Productivity
http://www.npr.org/sections/alltechconsidered/2015/06/10/412866432/businesses-are-hanging-up-on-voice-mail-to-dial-in-productivityThe bank blew past its goal of eliminating half of its voice mail boxes and to date has eliminated about two-thirds. Across the whole bank so far, that's over $8 million in annual savings. Coca-Cola recently made a similar move and only 6 percent of employees chose to keep voice mail.
Like the pay phone and pager before it, voice mail is on its way out.
Shawn Hakl is head of new products for Verizon's business division. Before the digital era, he says more than 80 percent of business lines had voice mail. Now, he estimates only a third of office phones have it.
"Voice mail has lost its appeal primarily because it's very much tied to the notion of the phone and your communication being tethered to a physical thing or a physical location," he says.
Like the pay phone and pager before it, voice mail is on its way out.
Shawn Hakl is head of new products for Verizon's business division. Before the digital era, he says more than 80 percent of business lines had voice mail. Now, he estimates only a third of office phones have it.
"Voice mail has lost its appeal primarily because it's very much tied to the notion of the phone and your communication being tethered to a physical thing or a physical location," he says.
I absolutely will not miss rambling, 5-minute-long voice messages that never quite stumble across the finish line of making a point.
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Businesses Are Hanging Up On Voice Mail To Dial In Productivity (Original Post)
Recursion
Jun 2015
OP
Travis_0004
(5,417 posts)1. I've made it well known that I don't check my voicemail
I deal 90% with other employees, so its easy enough to tell them to email me, so employees never leave a voice mail. Plus email has covered my ass on more than one occasion, when I was accused of not following instructions. I can print off an email from 3 years ago where I said what my plan of action was and got it approved. I can't prove what was said in a voice mail 3 hours ago.
I do have some customers leave me vocie mail, and I'm easier on them. I just send them an email in response.
HeiressofBickworth
(2,682 posts)2. Here's a real pain in the ass
Working for a lawyer who wanted all of her voice mails TRANSCRIBED on paper so they could be placed in files!! At least with emails, it's easy to print them.
lpbk2713
(42,777 posts)3. That's a really funny comment from Verizon.
Just this past Monday I called to get something done regarding my latest bill. I was bounced around for at least thirty minutes and never spoke to another human being before I gave up in disgust.
We are the Telephone Company.
We don't care what you think.