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leftyladyfrommo

(18,874 posts)
Sat Jan 18, 2020, 06:19 AM Jan 2020

Help. Got burned by Verizon. Update

Last edited Thu Jan 23, 2020, 09:55 AM - Edit history (1)

I carry a flip phone as a backup because I am in and out of empty houses. So I bought a Verizon flip phone Dura XV LTE.

I like the phone but the battery won't hold a charge for longer than 12 hours and that's with me not using it.

I looked up reviews and that is the number 1 problem with this phone.


Does anyone have suggestions


I called Verizon. It wasn't the battery. Had something to do with the phone. They sent a system update. Seems to be working now. Day 3 and it's still charged up.

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Help. Got burned by Verizon. Update (Original Post) leftyladyfrommo Jan 2020 OP
Get a Mophie. sprinkleeninow Jan 2020 #1
What is that? leftyladyfrommo Jan 2020 #2
An external battery pack that supplies a charge without using a charger wire plugged into sprinkleeninow Jan 2020 #4
I carry it because it fits in my pocket and it leftyladyfrommo Jan 2020 #6
Did you bring it in to a Verizon retail store (not just a dealer) sprinkleeninow Jan 2020 #8
They blew me off at the store. leftyladyfrommo Jan 2020 #9
I usually try a number of c/s reps until one comes up with a satisfactory resolution. sprinkleeninow Jan 2020 #10
You can also get a battery-operated charger Freddie Jan 2020 #3
Mophie is too expensive. leftyladyfrommo Jan 2020 #5
Get a car cigarette lighter USB adapter DenverJared Jan 2020 #7
Replace the battery? sl8 Jan 2020 #11
Definitely replace the battery. Phoenix61 Jan 2020 #12
I have had this phone 3 months. leftyladyfrommo Jan 2020 #13
Good you've turned off everything. elleng Jan 2020 #14
It should still be under warranty at 3 months TEB Jan 2020 #15

leftyladyfrommo

(18,874 posts)
2. What is that?
Sat Jan 18, 2020, 06:36 AM
Jan 2020

Since I don't use the phone for calls would it work to just turn it off when I am not using it?

I am looking up Mophie. I don't know anything about this stuff.

sprinkleeninow

(20,268 posts)
4. An external battery pack that supplies a charge without using a charger wire plugged into
Sat Jan 18, 2020, 06:42 AM
Jan 2020

an electrical outlet.

What is your primary reason for the phone? Security?

leftyladyfrommo

(18,874 posts)
6. I carry it because it fits in my pocket and it
Sat Jan 18, 2020, 06:48 AM
Jan 2020

is just in case I would get hurt in an empty house I can call for help. It can be a long time before people get home.

I am just really disappointed in this phone. It wasn't cheap and when I first bought it it held a charge for 2 or 3 days. Now after 3 months it holds a charge for maybe 12 hours and that is with me not using it for calls.

sprinkleeninow

(20,268 posts)
8. Did you bring it in to a Verizon retail store (not just a dealer)
Sat Jan 18, 2020, 07:36 AM
Jan 2020

to see what they say?

If you have a relationship with them as your provider, keep at them. Get satisfaction. You get the right agent and they will help you resolve this thing.

How much was the dang device may I ask?

leftyladyfrommo

(18,874 posts)
9. They blew me off at the store.
Sat Jan 18, 2020, 08:03 AM
Jan 2020

I will call the customer line today.

It was 2 or 3 hundred dollars. They add it into my monthly bill which is $68.

I guess that it just didn't occur to me that such a big company would be selling such an inferior product.

Hopefully I can get someone that knows what they are doing.

sprinkleeninow

(20,268 posts)
10. I usually try a number of c/s reps until one comes up with a satisfactory resolution.
Sat Jan 18, 2020, 08:07 AM
Jan 2020

Tell them your retail experience was nowhere near satisfactory.

All the best to you!

Freddie

(9,275 posts)
3. You can also get a battery-operated charger
Sat Jan 18, 2020, 06:41 AM
Jan 2020

For when you’re not near a plug to charge up your portable charger. They’re cheap (about $18). I got my granddaughter one made by Rayovac.

 

DenverJared

(457 posts)
7. Get a car cigarette lighter USB adapter
Sat Jan 18, 2020, 06:55 AM
Jan 2020

Then you can charge it as you drive and only use the phone while inside the house. When you come back to the car, plug it in again. The adapters are about $5

sl8

(13,949 posts)
11. Replace the battery?
Sat Jan 18, 2020, 10:01 AM
Jan 2020

I'm not 100% sure, but it looks like the battery is easily replaceable & pretty cheap.

Also, tips from the Verizon web site for extending battery life:

Tips for Extending Battery Life

These settings are only recommended for users who primarily use the device for Voice calls, SMS texting and PTT and not recommended for customers who use:

Web Browser
Mobile Hotspot
Field Force Manager
Email Group Messaging or Picture Messaging

Picture Messaging and PTT will still function while on the 4G network. If the phone is on 1X/3G, group messaging/picture messaging will not send nor receive with Mobile Data turned off.

Recommended Battery Saving Tips:

Turn data off
Adjust brightness settings [Note Adjust to the lowest setting.]
Turn Wi-Fi off
Turn Bluetooth® off

[...]

Phoenix61

(17,023 posts)
12. Definitely replace the battery.
Sat Jan 18, 2020, 11:51 AM
Jan 2020

What you are describing is the typical case when the battery starts to go. I’m on my third battery for an iPhone.

leftyladyfrommo

(18,874 posts)
13. I have had this phone 3 months.
Sat Jan 18, 2020, 05:28 PM
Jan 2020

I did read that these batteries do not have a long shelf life and who knows how long that phone sat on a shelf somewhere.

I have turned off everything and hope that helps. I can order a new battery from Amazon.

Thanks everyone

elleng

(131,240 posts)
14. Good you've turned off everything.
Sat Jan 18, 2020, 05:35 PM
Jan 2020

I got a new flip phone from verizon a few months ago, old phone wore out, and was annoyed the charge didn't last long. Returned to verizon store, and sales guy turned off all the places the phone was 'tracking' and causing draining; helped a lot.

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