Computer Help and Support

Walleye

(31,035 posts) Thu Apr 18, 2024, 09:40 AM Apr 18

I don't quite understand how apps work sometimes. I have an iPhone 7 and my online banking app won't open

It has a little cloud under it and says it can’t download it this time. I’ve been using it for a few years never had any trouble. Anybody have any suggestions? I’m sorry I’m so technologically ignorant

17 replies

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I don't quite understand how apps work sometimes. I have an iPhone 7 and my online banking app won't open (Original Post) Walleye Apr 18 OP

Call Apple. MOMFUDSKI Apr 18 #1

Planned Obsolescence meet Walleye unweird Apr 18 #2

Should I download the software update? Do you think Walleye Apr 18 #3

My bank requires an update dweller Apr 18 #4

Should try but the underlying iPhone OS isn't being updated unweird Apr 18 #10

I think you're right, thanks for the advice Walleye Apr 18 #11

The iPhone 7 maxes out at IOS 15 LuvLoogie Apr 18 #5

I guess I may have to get a new phone. Walleye Apr 18 #8

You can get a refurbished iPhone from Amazon or Swappa LuvLoogie Apr 18 #17

As others have stated, the operating system stops updating on older hardware. usonian Apr 18 #6

Thank you for taking the time to answer, I will try those things Walleye Apr 18 #7

hope this may help AllaN01Bear Apr 18 #9

I will try deleting and reinstalling it Walleye Apr 18 #12

good luck. huston, we are go for restart. AllaN01Bear Apr 18 #13

Got it! Thanks for your help,reinstalled and now it's working Walleye Apr 18 #14

yay. congrats!!!!!!!! AllaN01Bear Apr 18 #15

thanks for the update AllaN01Bear Apr 18 #16

MOMFUDSKI

(5,612 posts)

1. Call Apple.

Reply to Walleye (Original post)

Thu Apr 18, 2024, 09:45 AM

Apr 18

They will help you

unweird

(2,544 posts)

2. Planned Obsolescence meet Walleye

Reply to Walleye (Original post)

Thu Apr 18, 2024, 09:48 AM

Apr 18

At some point app updates may no longer be supported on older platforms and an iPhone 7 is definitely an older platform.

Walleye

(31,035 posts)

3. Should I download the software update? Do you think

Reply to unweird (Reply #2)

Thu Apr 18, 2024, 09:53 AM

Apr 18

dweller

(23,649 posts)

4. My bank requires an update

Reply to Walleye (Reply #3)

Thu Apr 18, 2024, 09:57 AM

Apr 18

Every few months . It’s annoying but have to to use it.

✌🏻

unweird

(2,544 posts)

10. Should try but the underlying iPhone OS isn't being updated

Reply to Walleye (Reply #3)

Thu Apr 18, 2024, 11:36 AM

Apr 18

Start putting money aside for an upgrade, newer phone.

Walleye

(31,035 posts)

11. I think you're right, thanks for the advice

Reply to unweird (Reply #10)

Thu Apr 18, 2024, 12:16 PM

Apr 18

LuvLoogie

(7,020 posts)

5. The iPhone 7 maxes out at IOS 15

Reply to Walleye (Original post)

Thu Apr 18, 2024, 10:00 AM

Apr 18

You may need a new phone for that app?

Walleye

(31,035 posts)

8. I guess I may have to get a new phone.

Reply to LuvLoogie (Reply #5)

Thu Apr 18, 2024, 10:53 AM

Apr 18

I do like having a camera in my pocket but I wish the quality was better. I’ll have to think about it

LuvLoogie

(7,020 posts)

17. You can get a refurbished iPhone from Amazon or Swappa

Reply to Walleye (Reply #8)

Thu Apr 18, 2024, 01:40 PM

Apr 18

Research what models will be supported through updates beyond the current iOS 17

usonian

(9,849 posts)

6. As others have stated, the operating system stops updating on older hardware.

Reply to Walleye (Original post)

Thu Apr 18, 2024, 10:26 AM

Apr 18

My iphone8 can’t go past ios 16, and newer apps will not download to it.

And yes, the C*** app seens to be updated once a month. They say for “features” but I suspect that it’s for security, updating some keys inside. (Just guessing)

The solution I have found for banking apps that obsolete your ios and phone is to access accounts via the web with the newest browser you can possibly find. Since browsers on the iphone (ios) are required to use the Apple mandated code inside, they are all basically the same, and Safari is kind of locked to the operating system.

You might have, beg or borrow a computer that will take a really up to date browser.

That said, I went to access my records (in CSV format) from my credit union and some browsers worked and some didn’t. Banks are not really in the software business. They do whatever works for most customers.

PG&E outright quit on one browser, which is completely up to date. Safari on Ventura, with extensions turned off for the site, worked. I don’t mind doing that for a site that is not going to spit out ads and malware. As for the rest of the internet, I block everything I can.

It’s all a moving target, and we have to move.

Walleye

(31,035 posts)

7. Thank you for taking the time to answer, I will try those things

Reply to usonian (Reply #6)

Thu Apr 18, 2024, 10:52 AM

Apr 18

AllaN01Bear

(18,327 posts)

9. hope this may help

Reply to Walleye (Original post)

Thu Apr 18, 2024, 11:03 AM

Apr 18

Close and reopen the app. Force the app to close. ...
Restart your device. Restart your iPhone or restart your iPad. ...
Check for updates. ...
Delete the app, then redownload it.

Apr 1, 2024

Walleye

(31,035 posts)

12. I will try deleting and reinstalling it

Reply to AllaN01Bear (Reply #9)

Thu Apr 18, 2024, 12:17 PM

Apr 18

AllaN01Bear

(18,327 posts)

13. good luck. huston, we are go for restart.

Reply to Walleye (Reply #12)

Thu Apr 18, 2024, 12:31 PM

Apr 18

Walleye

(31,035 posts)

14. Got it! Thanks for your help,reinstalled and now it's working

Reply to AllaN01Bear (Reply #13)

Thu Apr 18, 2024, 12:43 PM

Apr 18

AllaN01Bear

(18,327 posts)

15. yay. congrats!!!!!!!!

Reply to Walleye (Reply #14)

Thu Apr 18, 2024, 12:52 PM

Apr 18

AllaN01Bear

(18,327 posts)

16. thanks for the update

Reply to AllaN01Bear (Reply #15)

Thu Apr 18, 2024, 12:55 PM

Apr 18

sometimes these things get corrupted and just be a general pain . im from old school. if you have a issue w something on computer or phone or tablet . delete . re install and restart, i also completly shut down so that things will clear the registers , then turn it back on again.

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