DU Community Help

sinkingfeeling

(51,438 posts) Sat May 9, 2020, 10:31 PM May 2020

Need help. Stupid Samsung updated my phone's software Friday

night and now I cannot get a video posted here within a tweet to play. If I go to the tweet on Twitter it will play fine. People have told me to just tap it twice, but I still get 'media cannot be played'.
Google says to clear cookies on Twitter, but I'm not a user.
Help, please.

7 replies

= new reply since forum marked as read

Highlight:

Need help. Stupid Samsung updated my phone's software Friday (Original Post) sinkingfeeling May 2020 OP

lots of these twit videos will not play. might not be your phone nt msongs May 2020 #1

I think it's the phone. I always watch catbyte's Dodo sinkingfeeling May 2020 #2

I get the same error msg using my desktop. nt msongs May 2020 #3

Google hits say to clear data and cache on your browser. sinkingfeeling May 2020 #4

I am not on twitter but a few updates ago an update made Doreen May 2020 #5

... Kali May 2020 #6

Mobile data turned on? Dan May 2020 #7

msongs

(67,361 posts)

1. lots of these twit videos will not play. might not be your phone nt

Reply to sinkingfeeling (Original post)

Sat May 9, 2020, 10:41 PM

May 2020

sinkingfeeling

(51,438 posts)

2. I think it's the phone. I always watch catbyte's Dodo

Reply to msongs (Reply #1)

Sat May 9, 2020, 10:43 PM

May 2020

posts before going to sleep. None will play from DU.

msongs

(67,361 posts)

3. I get the same error msg using my desktop. nt

Reply to sinkingfeeling (Reply #2)

Sat May 9, 2020, 10:52 PM

May 2020

sinkingfeeling

(51,438 posts)

4. Google hits say to clear data and cache on your browser.

Reply to msongs (Reply #3)

Sat May 9, 2020, 10:58 PM

May 2020

I don't want to do that right now as I have several windows open that I will need next week. Then I'll clear it all.

Doreen

(11,686 posts)

5. I am not on twitter but a few updates ago an update made

Reply to sinkingfeeling (Original post)

Sat May 9, 2020, 11:25 PM

May 2020

it really hard for me to send pictures by text. Sometimes it goes through 1st or 2nd try but most of the time it is either on the 6th try or not at all.

I can not recieve any pictures at all. Those little videos that we put up for each other with the red play arrow will not play anymore.

My screen for searching on line has completly changed and icons are in places they are not supposed to be and I can't get them back.

I have called both Xfinity and Samsung and of course they tell me it is the other ones problem.

Just before the quarantine I was going to go to the Xfinity store and make them call Samsung so we could all figure it out together. Well, I just have to wait for awhile.

I am of no help but I understand your frustration.