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AnrothElf

(587 posts)
Sun Sep 17, 2023, 10:29 AM Sep 2023

DU not working on Firefox browser

Last edited Sun Sep 17, 2023, 11:52 AM - Edit history (1)

The Home page is cut off after the "Enter Discussion Forums" banner.



Still works on Chrome, and Firefox for Android, but I don't and won't use ever use Chrome.

Edit:

I'm a software engineer, so I was able to "fix" DU for myself by finding the issue in the HTML and fixing it.

Notice in the screenshot below that I changed `overflow: clip;` to `overflow: auto;` on the parent div that was getting cut off... and Abracadabra!

26 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
DU not working on Firefox browser (Original Post) AnrothElf Sep 2023 OP
Yesterday from 8am to about 3pm,... magicarpet Sep 2023 #1
Me too. n/t zuul Sep 2023 #5
Nada on Safari also on the Mac, safari on iPhone ok LiberalArkie Sep 2023 #2
I had the same problem on safari. Looked exactaly the same. Worked on yesterday Firefox. mitch96 Sep 2023 #13
works fine on my Firefox vlyons Sep 2023 #3
my DU address is still for the older version. peacebuzzard Sep 2023 #4
you need to uypdae Firefox WhiteTara Sep 2023 #6
It was missing on MOMFUDSKI Sep 2023 #7
I use Firefox. It's working for me. Try reloading it. brush Sep 2023 #8
+1 2naSalit Sep 2023 #11
I tried all the suggestions in the replies and no dice AnrothElf Sep 2023 #9
There was a nasty Firefox hack around the other day CountAllVotes Sep 2023 #10
For anyone having this problem... see my edit on the OP AnrothElf Sep 2023 #12
Mine was working fine yesterday, but not today. ffr Sep 2023 #14
This worries me. Until DU's code is repaire, I'm just going to remained logged off ffr Sep 2023 #15
We think we have a fix EarlG Sep 2023 #16
Thanks EarlG whatever you did seems to have fixed it AnrothElf Sep 2023 #17
Thanks for posting that screenshot EarlG Sep 2023 #18
I kinda suspected ad provider too... AnrothElf Sep 2023 #19
Ad provider is currently my #1 suspect EarlG Sep 2023 #21
It's happening again :( AnrothElf Sep 2023 #23
Yeah it seems my ad provider changed the code insert so it overrides my override EarlG Sep 2023 #24
How about now? EarlG Sep 2023 #25
Yup back to normal now! AnrothElf Sep 2023 #26
Appears okay now. Thx EarlG!! ffr Sep 2023 #20
I noticed too that I was on version 115.esr, not 117, which is the latest. ffr Sep 2023 #22

magicarpet

(14,164 posts)
1. Yesterday from 8am to about 3pm,...
Sun Sep 17, 2023, 10:40 AM
Sep 2023

... I only got an error page if I tried to log in or post a comment. Must be housekeeping issues due to the new DU version coming down the pike.

mitch96

(13,924 posts)
13. I had the same problem on safari. Looked exactaly the same. Worked on yesterday Firefox.
Sun Sep 17, 2023, 01:06 PM
Sep 2023

Then when posting I got an error but the post went thru. Weird.
I just went to Firefox and tried to load DU.. no joy. Reloaded and still no joy. Rebooted the computer still no joy. Works on Safari.. weird.
Seems electrons have a mind of their own...
m

peacebuzzard

(5,181 posts)
4. my DU address is still for the older version.
Sun Sep 17, 2023, 10:46 AM
Sep 2023

and it works fine. I have not inserted the new address for the new version yet. Maybe that is it?
on edit: I use Firefox.

brush

(53,840 posts)
8. I use Firefox. It's working for me. Try reloading it.
Sun Sep 17, 2023, 11:19 AM
Sep 2023

Or go to you history tab and open DU from one of your previous visits.

AnrothElf

(587 posts)
9. I tried all the suggestions in the replies and no dice
Sun Sep 17, 2023, 11:43 AM
Sep 2023

Ad blocker on: DU is broken

Ad block off: DU broken

Logged in: DU broken

Logged out: DU broken

Refresh page: dozens of times, DU still broken

Clear cookies: yup, DU broken

Restart Firefox: still broken

Upgrade Firefox: already on latest version

Also, it sounds like it's happening to other people as well, on other browsers besides Firefox, including Edge and Safari.

It appears to be limited to the desktop view

CountAllVotes

(20,878 posts)
10. There was a nasty Firefox hack around the other day
Sun Sep 17, 2023, 11:45 AM
Sep 2023

I managed to avoid it. Maybe that is your problem?

You might try system restore.

I'm using Firefox right not w/o any issues.

Best of luck.



AnrothElf

(587 posts)
12. For anyone having this problem... see my edit on the OP
Sun Sep 17, 2023, 12:10 PM
Sep 2023

You can fix it for yourself for a minute, but it will be broken again on page refresh.

TL;DR: DU devs need to fix the overflow on the parent element with class `.nhome-bigcenter` containing the Home page columns.

ffr

(22,671 posts)
14. Mine was working fine yesterday, but not today.
Mon Sep 18, 2023, 11:37 AM
Sep 2023

Looks like your top image.



I see you fixed it, but how? The HTML code is served from DU. Does that mean on every page we view we'll need to inspect the code and make some change?

ffr

(22,671 posts)
15. This worries me. Until DU's code is repaire, I'm just going to remained logged off
Mon Sep 18, 2023, 11:43 AM
Sep 2023

I'm a worry wart. Better safe than sorry.

EarlG

(21,965 posts)
16. We think we have a fix
Mon Sep 18, 2023, 12:12 PM
Sep 2023

If you're experiencing this problem, please try this...

1) Visit this link to make sure you're getting the most recent version of our stylesheet -- it will just look like a wall of code, all you have to do is let it load, then hit "refresh" in your browser to get the most recent version:

https://upload.democraticunderground.com/styles/style-main.css

2) After you've done that, visit the DU homepage to see if the problem is fixed. We think that should do the trick -- if it doesn't work for you, let me know. PLEASE MAKE SURE TO VISIT THE LINK ABOVE AND RELOAD THAT PAGE FIRST THOUGH.

EarlG

(21,965 posts)
18. Thanks for posting that screenshot
Mon Sep 18, 2023, 01:27 PM
Sep 2023

I probably wouldn't have been able to resolve it without that, because I couldn't reproduce the problem.

The technical explanation is that those inline styles which are adding "overflow: clip" to a couple of vital elements on the DU homepage are not actually present in our code -- they're either being appended by a user's browser extension, or by our ad provider. Currently I suspect the latter.

So I added a couple of lines to our main stylesheet which will force those inline styles to be ignored, which fixes the symptom (disappearing content), but now I have to go figure out why the inline styles are being appended in the first place...

AnrothElf

(587 posts)
19. I kinda suspected ad provider too...
Mon Sep 18, 2023, 02:18 PM
Sep 2023

I had disabled and re-enabled uBlock and refreshed between, but it didn't change the overflow clipping. Possibly some JS from ad provider is adding inline styles indiscriminately, or otherwise accidentally selecting that div?

That it only happens to some of us, sometimes, seems to support the idea that it's maybe a particular ad? Or at least, related to ad serving?

EarlG

(21,965 posts)
21. Ad provider is currently my #1 suspect
Mon Sep 18, 2023, 03:57 PM
Sep 2023

I believe most if not all of the people reporting this were either not Star Members or were not logged in at the time, which means that something to do with the ads is probably to blame. I've been in touch with my ad provider and they're taking look. It is interesting that using or not using an ad blocker doesn't seem to make a difference. It could also be related to a separate issue from late last week.

Anyway -- fortunately it seems that our CSS fix is going to take care of this for most people, I'll keep looking into the root cause of this though.

EarlG

(21,965 posts)
24. Yeah it seems my ad provider changed the code insert so it overrides my override
Fri Sep 22, 2023, 12:53 PM
Sep 2023

They're adding style="overflow: clip" to a couple of divs which is causing the problem -- they should not be doing this. I made a change to our stylesheet earlier in the week which overrode that inline style, but now they've changed it again so I can't override it. Really annoying.

I already shot them an email this morning which they acknowledged, and I have a call with them in half an hour so this will be on the agenda. I'm hopeful it will be resolved soon.

EarlG

(21,965 posts)
25. How about now?
Fri Sep 22, 2023, 06:24 PM
Sep 2023

Our ad provider has made some changes so I just wanted to check in and see if this has cleared up. I've had one report that it seems to be back to normal, but since the issue has been intermittent I'm not going to celebrate just yet...

ffr

(22,671 posts)
22. I noticed too that I was on version 115.esr, not 117, which is the latest.
Tue Sep 19, 2023, 01:12 AM
Sep 2023

For some reason the Firefox update page thought I was using Windows 8.1. I used another browser to download the latest version, then let the installer overwrite 115.esr with 117.

All happy now on DU. And Firefox no longer thinks I'm using an outdated Windows OS.

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