Reply #14: Here's my take on the airline industry's troubles [View All]

Certainly I wish for no one to lose their jobs, in fact I have a good friend who works for Delta in Atlanta. But, the industry as a whole, in my humble opinion, is a complete mess. Why? Customer service!

I fly somewhere around 10 times per year. After being herded like cattle through a line to check-in, I'm herded like cattle through security. Once I get to my gate, it's a cattle-call all over again. Somewhere around 25% of the ticket-agents, gate-agents, and security personal tend to treat you like cattle. Not everyone, just enough. Rude enough to make the experience negative. Did I mention the seats crammed so close together that at the end of the flight you need a massage to get the blood circulating again?

So when people talk of airline bailouts, I have to say I'm only in favor of them if that particular airline has a REAL plan to change and be successful. And I'm not talking about better planes or other such nonsense. I'm talking about training employees to smile. I'm talking about not overbooking flights. I'm talking about making flying a great experience for the paying customer again. How about captains who actually greet and say bye to the passengers? Perhaps if flying was fun again, these failed airlines would have a chance at survival. Minus that, I say let them die until someone figures that out.

Peace out, no offense, just my take on the situation.