Reply #2: Oh, yeah? Well, Sprint sucks worse! [View All]

When I moved into my house, cable modem and dsl weren't available in my area yet so I had a second phone line put in for dial-up. Sprint was my long distance provider, and they felt - even though I went through the local bell clone - that they could go ahead and put a long distance account on that line without my permission. I didn't notice it for over a year because the bills came at separate times during the month. Finally they arrived at about the same time, and I figured out what was going on so I went through my spreadsheet of all my checks I had written to figure up how much they owed me (they were charging me a base rate of $14 for just having long distance as I never made a ld call on that line), and I called them, explained to the little shit (I know inbound customer service is a tough job, but this kid was a little shit - you'll see why) that I did not give them permission to add themselves to this line, and that it was an internet line and didn't need long distance in the first place.

Little shit proceeds to tell me that they can only re-imburse me for the last 3 months. I tell him that he's wrong as Sprint is being a bunch of devious bastards by doing this in the first place, and I will be getting everything refunded. He says this isn't the case. I ask to speak to a manager. (This is where he becomes a little shit) He says that if I speak to a manager then I forfeit all right to a refund. I say that I've never heard of such a thing and that I think he's lying, and I still want to speak to a manager.

Little shit STILL refuses to let me speak to a manager, claiming that I'll lose all rights to any refund. I request at least 5 more times that I want to speak to a manager, and I'll take my chances with losing the refund. He still refuses so I start up a steady stream of, "IwannatalktoamanagerLetmetalktoamanagerIwannatalktoamanagerrightnowLetmetalktoamanagerGetamanageronthephonerightnow." He tries to interrupt several times ("Sir... sir... but, sir...") and finally gives up, screaming at me, "FINE! YOU CAN SPEAK TO A MANAGER!"

I get the manager on the phone - explain the situation - call them devious for doing this without my permission and express my unhappiness at little shit for refusing to let me speak to a manager as well as lying to me about the refund.

I get all my money back. A few months later, cable modem arrived, and I got rid of all my land phone lines and went to using only my cell phone (not Sprint) for voice communication. When I called Sprint to cancel my long distance, they tried to convince me not to, and I laughed at them and told them to cancel it now and not give me any backtalk.

TlalocW