Best Buy service...anybody else have problems with it? [View All]

So I buy a TV at Best Buy. It's too big to fit in my car, so I opt for delivery. The warehouse has none in stock, but the store has 4 of them. The store is 10 minutes from my house.

This all takes place on Tuesday. They tell me the TV will be delivered on Friday (today...or officially yesterday, EST).

I've received no call as of this morning, so I call the store. After nearly 45 minutes on hold with different departments, I'm told to call a delivery number. I call and they say that they don't stock my TV at the warehouse (something I know) and that the store neglected to ship one to the warehouse for delivery. They say that if the store can get them one by the ebd of the day (this call is at 11:00am) they'll deliver on Saturday. I'm pissed.

I try to call the store, but after 15 minutes on hold, realize that it'd be quicker just to drive there. I do so and nicely explain my issue. They offer to refund the $30 delivery fee and ship on Tuesday. I tell them that the warehouse promised Saturday delivery. After ANOTHER 20 minutes, the store tells me that their truck to the warehouse has left already and they can't get it there today (this is at noon). I'm more pissed.

The store calls today at 5:00pm or so and tells me the TV will be delivered on Monday.

I've spent thousands at Best Buy in the past 3 or 4 years. No more. This isn't the only problem I've had with them in the past year or so, but it's by far the worst.

Sorry, just needed to vent...