I was sent the wrong item when I ordered the other day (retail wine and liquor dept) - they sent a high end reserve syrah at about $45 a bottle instead of the run of the mill $7.99 syrah and they charged me for the regular one. The company's rep came in today to fix the problem and he fixed it by purchasing the bottles back (since I don't carry them) at the price I was charged and he gave me one. So I have a very nice bottle of wine that I got for free to enjoy while I watch some Star Trek Next Generation on DVD.
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