But my best citi-bank story: they put a five day hold on a check issued by them to us because it was "out of state." I tried to get them to explain to me why they had to hold a check from their own corporation and all they could tell me is that they put a hold on all out of state checks. I went round and round with several supervisors.
All I really know is that citibank got to hold that money five days longer than they should have and I couldn't even buy groceries.
This was years ago, but I imagine like most big U.S. corporations, they've only gotten worse.
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