Democratic Underground - For computery people: a problem with an external HD

For computery people: a problem with an external HD [View All]

Lyric

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Sat May-07-11 10:38 AM
Original message

For computery people: a problem with an external HD

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Background: we have two computers. One is an HP laptop running Vista, the other is a desktop running Windows 7.

The problem: I can't get the laptop to recognize my WD Passport Essentials external HD. The desktop has no problems recognizing it and everything works great over there, but when I plug it into the laptop's USB ports (and it doesn't matter which, because I've tried all three) nothing happens. It doesn't show up in My Computer and it doesn't show up in Device Manager. The USB ports themselves are all functional and fine. The external HD is functional and fine, as it works perfectly on the desktop PC. The problem is obviously with the laptop itself, but I have no idea what it might be.

The laptop previously DID recognize the external HD, but a few weeks ago it just stopped. It's an older, grumpy laptop so I thought maybe it was just a temporary glitch and forgot about it, but the problem is still there.

Any ideas?

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For computery people: a problem with an external HD [View All]