Reply #31: We bought one and the first one that arrived was cracked and had to be [View All]

replaced. It took forever to get here (was over the holidays) but we finally got it up and running. We have paneling and the wood behind the heater got so hot we were afraid it would catch fire. So I called the company and they said to put some foil behind it.
We did that and no more problem with hot walls.

We only have one so far (as we have been having unseasonably warm weather and no need to purchase more right now) but it gives off a really nice warmth and heats a pretty large room. I'll definitely get more if we ever get cold weather again.
(What's that you say *? No global warming? hahaha.)

And WHAT drill bit is everyone talking about? We didn't get a drill bit or even a mention of one in the paperwork. Lucky for us, our home is full of tools and we always have what we need.

And that smell that someone mentioned? It does go away, in about 24 hours. I actually called about that as well, as I have birds and am concerned about any chemicals that could be toxic to them. All is safe in that area as well.

All in all, a great product. You just have to work with it a bit. LOL.

Someone else mentioned a picture above the area where they wanted to place the heater. NO. Don't do it. I asked the company about that as well. Seems like everything everyone wants to know on here - I've already called the company and asked them about it. :)