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Reply #1: Wise advice from the instructor..... [View All]

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Home » Discuss » Archives » General Discussion (01/01/06 through 01/22/2007)

Bridget Burke

(1000+ posts) Send PM | Profile | Ignore

Thu Dec-29-05 04:21 PM
Response to Original message

1. Wise advice from the instructor.....

Any help desk must assume that the User is a total fool who must be treated gently. Even if you're in the same building.

I don't care for this outsourcing, but I'm glad you check on it before you buy. Too many Americans don't bother to check. But when they find out they're talking to someone in another country, they think it's fun to be rude.

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