Reply #23: Customer Service? Bwahahahaha [View All]

George Carlin sums it up pretty good...when you go to most of these stores you bend over that get "serviced".

Frys is no different than Best Buys or Circus Shitty...most the sales people are half my age and seem more interested in what time they get off than knowing the inventory or product information.

I've always "done my homework" when I go to these places. If I'm looking for something specific, I search the web or speak with others who have similar products to get the brand and model number...only then do I dare to hop in the car. Most times I end up telling the sales puppy what I want and even then it takes several times to explain what I want from THEIR store.

As others have said upthread...buying online is a better way to go. Most times when I go to a Frys its to load up on small stuff...they always have good prices on CDs and DVDs. While I'm there I'll look around the store and if something strikes my fancy, if it's not a big purchase, I'll toss it in the cart or get the product/model number and do my homework and see if I can find it for a lower price (most times Frys has the best price).

In their defense, last Spring, I bought my wife a digital camera at a Frys...we took it on a trip to Arizona and the camera wasn't working properly. I was able to take the camera to the Fry's in Phoenix and they exchanged it for a new (better) one and saved us a lot of grief on that vacation.

I've long given up on expecting a store...especially a big box one...to be anything more than a warehouse.