Reply #59: Haughty and evasive - LOL, have you been shopping at the Roosevelt Whole Foods [View All]

in Seattle?

Actually, they're not all that way, but the bulk of them are. I don't know if they think they're all that because they work there, or if they just haven't been trained on customer service, or what. It may partially be because they seem to train them sort of specifically. I'll ask someone in one aisle about a product that's not there, and they'll have to go find another employee to locate something two aisles away. And I went in recently specifically to get two things, one being pre-made hamburgers. I looked in the self-service, not there. Tried the meat counter. They sent me to the meals-to-go section. She said she was out and couldn't make any more that day. I know it seems like a little thing, but I'd had a long day and just didn't want to make my own hamburgers (plus mine are sloppy; I like the machine ones). Basically, either they had a policy that precluded her from walking over to the meat counter, getting some hamburger and making me two patties, or she was refusing to do it.

A few weeks ago, we were there, and I'd gotten a container of hot soup to go. The employee picked it up by the lid and it spilled all over the scanner and her scales. She wiped it up, and I went (not one of them, mind you) back and got more soup and darned if she didn't pick it up the same way the second time! (At least that time it didn't spill). My boyfriend said that the next time he went, they were still doing it.