10. Are you planning on using a service like Go To My PC for support?
I'm all about showing people what's wrong and how to fix it, and that service lets you fix and teach if they want to learn. I've been helping friends with their PCs for years now, and it always makes me smile when people go "OH! THAT'S how you fix it!"
That sort of thing tends to stick in people's minds. I'll happily take their $50 now if it saves them $200 later.
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