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RamboLiberal (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 10:43 AM Original message |
Sprint Cuts 1,000+ Customers For Excessive Complaining |
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loyalkydem (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 10:47 AM Response to Original message |
1. Damn |
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tridim (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 11:03 AM Response to Reply #1 |
12. He did a long time ago.. |
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Gormy Cuss (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 10:50 AM Response to Original message |
2. So if you want to get out of your contract early without penalty.... |
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aquart (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 10:52 AM Response to Reply #2 |
5. And a handy, useful message it is. |
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bleedingheart (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 11:02 AM Response to Reply #2 |
10. but who has the time or energy to waste on that.... |
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Gormy Cuss (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 11:09 AM Response to Reply #10 |
17. All it takes is 2 calls a day. |
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bleedingheart (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 11:30 AM Response to Reply #17 |
22. yeah...but I can't imagine enduring the phone menus to make those |
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barb162 (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 01:19 PM Response to Reply #2 |
32. Sounds good. |
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aquart (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 10:51 AM Response to Original message |
3. Define "unreasonable." |
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snooper2 (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 10:52 AM Response to Original message |
4. I see nothing wrong with this... |
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Mike Daniels (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 11:01 AM Response to Reply #4 |
9. Agreed - Sorry, but the customer is not always right |
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bleedingheart (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 11:07 AM Response to Reply #9 |
15. I bet those 1200 are folks that give a whole lot of other people trouble as well |
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barb162 (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 01:18 PM Response to Reply #15 |
31. I know people like that. This woman bought a top of the line mercedes |
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Retrograde (1000+ posts) Send PM | Profile | Ignore | Wed Jul-11-07 02:28 PM Response to Reply #15 |
73. at least he bought something! |
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fishnfla (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 11:08 AM Response to Reply #4 |
16. right or wrong, I think you'll see more and more of this |
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Robbien (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 11:49 AM Response to Reply #4 |
25. What is wrong is that the company can drop you but the reverse |
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superconnected (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 02:35 PM Response to Reply #25 |
35. Good point! |
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NashVegas (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 07:41 PM Response to Reply #25 |
40. It's Called a Contract. You Sign It |
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Codeine (1000+ posts) Send PM | Profile | Ignore | Wed Jul-11-07 02:15 AM Response to Reply #40 |
56. I did that with the "set-up fee" |
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high density (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 07:46 PM Response to Reply #4 |
41. Yeah, I know some of these people |
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sendero (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 08:13 PM Response to Reply #4 |
44. I agree... |
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bleedingheart (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 10:55 AM Response to Original message |
6. my brother once worked in a support center for a cell phone company |
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Mr_Jefferson_24 (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 10:58 AM Response to Original message |
7. This is a foolish measure to take... |
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Mike Daniels (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 11:04 AM Response to Reply #7 |
13. And you would have had the same customers complaining about being charged |
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Mr_Jefferson_24 (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 11:24 AM Response to Reply #13 |
21. And the decision whether or not to... |
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bleedingheart (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 10:59 AM Response to Original message |
8. I work in a consulting department and there are just a few (2-5) customers |
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liberal N proud (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 11:02 AM Response to Original message |
11. Thats how they will boost their customer complaint status |
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SayWhatYo (991 posts) Send PM | Profile | Ignore | Tue Jul-10-07 11:05 AM Response to Original message |
14. lol... |
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Subdivisions (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 11:13 AM Response to Original message |
18. I have to side with them on this one. As that wise philosopher |
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Sivafae (286 posts) Send PM | Profile | Ignore | Tue Jul-10-07 11:16 AM Response to Original message |
19. I don't know about this |
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Mike Daniels (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 11:34 AM Response to Reply #19 |
23. Calling 40-50 times a month is pretty excessive |
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pschoeb (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 02:11 PM Response to Reply #23 |
34. actaully it is 40-50 times the average, not 40-50 actual times |
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Chovexani (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 10:10 PM Response to Reply #34 |
52. Because the frontline CS folks are likely to have that info |
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BuelahWitch (1000+ posts) Send PM | Profile | Ignore | Wed Jul-11-07 05:29 AM Response to Reply #52 |
58. Amen to that! |
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DemoTex (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 11:20 AM Response to Original message |
20. I hope the airlines don't read this! |
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TrogL (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 11:47 AM Response to Original message |
24. My daughter works in the industry |
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Felinity (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 12:04 PM Response to Reply #24 |
27. That's the cost of dumbinig down America |
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conscious evolution (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 08:08 PM Response to Reply #27 |
43. Sprint has the worst customer service |
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Jeff In Milwaukee (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 12:54 PM Response to Reply #24 |
28. You don't get a refund for calls made by the CIA? |
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onehandle (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 11:56 AM Response to Original message |
26. Can you imagine a call from an irate Freeper? |
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Chovexani (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 10:15 PM Response to Reply #26 |
53. Bar none, the absolute worst calls I get are from red states |
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onehandle (1000+ posts) Send PM | Profile | Ignore | Wed Jul-11-07 08:23 AM Response to Reply #53 |
65. The red state mentality is one of entitlement. |
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dysfunctional press (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 01:08 PM Response to Original message |
29. at least now people know how to get out of their sprint contracts... |
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Name removed (0 posts) Send PM | Profile | Ignore | Tue Jul-10-07 01:43 PM Response to Reply #29 |
33. Deleted sub-thread |
damntexdem (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 01:10 PM Response to Original message |
30. Sprint customers should cut Sprint for excessive nonattention fo complaints. |
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WonderGrunion (1000+ posts) Send PM | Profile | Ignore | Wed Jul-11-07 01:52 PM Response to Reply #30 |
72. I assure you hey won't. |
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dubyaD40web (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 02:51 PM Response to Original message |
36. I have to agree with Sprint on this. |
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rockedthevoteinMA (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 03:08 PM Response to Original message |
37. Wish I could have cut them without having to pay hundreds of dollars |
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yellowcanine (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 07:05 PM Response to Original message |
38. Ha - I got slammed by Sprint a while back. Maybe if they didn't do shit like that they would not |
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Autobot77 (343 posts) Send PM | Profile | Ignore | Tue Jul-10-07 07:30 PM Response to Original message |
39. I actually agree with Sprint on this |
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NashVegas (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 07:58 PM Response to Original message |
42. UPDATE! - NY Agency Wants Sprint to Pay Customers |
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JerseygirlCT (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 08:23 PM Response to Reply #42 |
46. Good. If Sprint wants out of the contract, they should have to pay |
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IndyJones (583 posts) Send PM | Profile | Ignore | Wed Jul-11-07 11:20 AM Response to Reply #46 |
70. I agree! I hope Sprint has to pay. If we have to pay to cancel, so should they! |
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JerseygirlCT (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 08:14 PM Response to Original message |
45. And the point of customer service is? nt |
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Skittles (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 08:46 PM Response to Reply #45 |
47. not to endlessly put up with unreasonable pieces of shit |
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JerseygirlCT (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 08:49 PM Response to Reply #47 |
48. That might be true in a particular few cases. But the point |
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Skittles (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 08:52 PM Response to Reply #48 |
49. no |
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JerseygirlCT (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 09:04 PM Response to Reply #49 |
50. No one should have to put up with that, you're right. |
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BuelahWitch (1000+ posts) Send PM | Profile | Ignore | Wed Jul-11-07 05:33 AM Response to Reply #50 |
59. Those people tied up lines and got free customer service for years |
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MessiahRp (1000+ posts) Send PM | Profile | Ignore | Wed Jul-11-07 01:22 AM Response to Reply #49 |
54. As someone who has spent the last 13 years in customer service and worked for AT&T |
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lligrd (1000+ posts) Send PM | Profile | Ignore | Wed Jul-11-07 02:38 AM Response to Reply #54 |
57. Exactly. I Worked In Customer Service Years Ago |
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NashVegas (1000+ posts) Send PM | Profile | Ignore | Wed Jul-11-07 07:42 AM Response to Reply #57 |
64. That's Not Customer Service - That's Therapy |
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BuelahWitch (1000+ posts) Send PM | Profile | Ignore | Wed Jul-11-07 05:38 AM Response to Reply #54 |
60. But what about the times the supervisors refuse to take the calls? |
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JerseygirlCT (1000+ posts) Send PM | Profile | Ignore | Wed Jul-11-07 07:34 AM Response to Reply #54 |
63. Exactly, thank you.nt |
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Chovexani (1000+ posts) Send PM | Profile | Ignore | Tue Jul-10-07 09:45 PM Response to Original message |
51. God I wish my employer would do that |
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Phrogman (940 posts) Send PM | Profile | Ignore | Wed Jul-11-07 02:04 AM Response to Original message |
55. Sprint doesn't like paying the long distance phone bills to Bombay |
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kowanda32 (28 posts) Send PM | Profile | Ignore | Wed Jul-11-07 11:17 AM Response to Reply #55 |
69. Exactly! |
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Seabiscuit (1000+ posts) Send PM | Profile | Ignore | Wed Jul-11-07 05:40 AM Response to Original message |
61. So until these 1200 get new service they won't be running stop signs and red lights any more? |
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fasttense (1000+ posts) Send PM | Profile | Ignore | Wed Jul-11-07 06:16 AM Response to Original message |
62. This is way privatization of government services is a stupid idea. n/t |
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Vinca (1000+ posts) Send PM | Profile | Ignore | Wed Jul-11-07 08:26 AM Response to Original message |
66. They're probably making so many calls because they can't |
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BenDavid (1000+ posts) Send PM | Profile | Ignore | Wed Jul-11-07 09:41 AM Response to Original message |
67. And within 6 months Sprint |
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Kablooie (1000+ posts) Send PM | Profile | Ignore | Wed Jul-11-07 10:55 AM Response to Original message |
68. This isn't normally done because it would hurt business. |
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roamer65 (1000+ posts) Send PM | Profile | Ignore | Wed Jul-11-07 12:49 PM Response to Original message |
71. Sprint screws up everything they touch... |
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sweetjake (25 posts) Send PM | Profile | Ignore | Wed Jul-11-07 02:56 PM Response to Reply #71 |
75. A survey |
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entanglement (1000+ posts) Send PM | Profile | Ignore | Wed Jul-11-07 02:54 PM Response to Original message |
74. "Unreasonable requests"...did they demand phone sex or something? |
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clspector (295 posts) Send PM | Profile | Ignore | Wed Jul-11-07 03:17 PM Response to Original message |
76. Sprint is God-awful |
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Sen. Walter Sobchak (1000+ posts) Send PM | Profile | Ignore | Wed Jul-11-07 03:29 PM Response to Original message |
77. I got kicked off Cingular, |
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