Hello. I was a social worker for almost three years, and I
felt I could share some information that might help you.
First of all, the child protective agency with which you are
dealing by law must provide you with a copy of the statute
that enables their caseworkers to investigate and pursue legal
recourse against you regarding allegations of child
abuse/neglect, if you request this information. The agency
with whom I worked had a truncated version printed in a
simplified pamphlet format, and that might be what this agency
tries to provide you. However, you have the right to demand
that the caseworker provide you a full copy of the state law
that governs their agency. She can xerox the statute, I
assure you.
Second, it will behoove you to keep a chronological journal of
all contact you have with this agency, any of their
representatives, or anyone else involved in your case. Such
journals can become strong evidentiary tools if you have to go
to court. I suggest that you develop a friendly and disarming
"script" that you can use to get the identity and
mailing address from each person with whom you are about to
speak before you get into the reason(s) why you called. I
also encourage you to reflect back to each person any verbal
commitments he/she may make, and politely request that these
persons provide ETAs regarding said commitments. Again for
evidentiary purposes, quickly send a certified letter to such
persons documenting "on (date) at (time), I spoke with
you regarding (reasons) and you said you would (list
commitments) by (ETA)." It helps to have a legalese
paragraph in your letter stipulating that if you "do not
receive within ten business days a refutation of those
commitments as represented herewith," you will
"interpret (specific person's) non-response as a
confirmation that (list commitments) will be completed on or
before (ETA)." Of course, this works best if you use
your own words to convey your message. Sending such letters
by certified mail compels the recipients to sign for the
letters and gives you written documentation of your efforts to
seek redress for this event.
Finally, you might want to find out who are the family court
judges in your jurisdiction, and find out which lawyers are
familiar with these judges. Those lawyers may be better
advocates for your family. If this caseworker is not opening
a case with your family, then chances are the agency will
intensify their efforts to stonewall you. However, they
should have a protocol for handling false reports, and they
should be able to tell you precisely what is that protocol and
what rights you have as the victim of such a false report.
Please, please don't give up. While the majority of
caseworkers are overworked and underpaid, this unfortunate
reality does not excuse this particular caseworker's
inappropriate behavior toward you and your family.
Ironically, she is supposed to be an ADVOCATE for your family,
and provide whatever resources and information you would need
to address whatever alleged situation legally allowed her to
intervene in your home. I doubt that reminding her of that
will do any good, but you can certainly not lower yourself to
her level in seeking redress.