Worst Customer Service Ever (Part 2) - Democratic Underground

meegbear

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Mon Jul-23-07 07:11 AM
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Worst Customer Service Ever (Part 2)

Jo-Ann Fabrics' CEO Apologizes For Refusing To Let Woman Use Bathroom As Diarrhea Ran Down Her Pants

Jo-Ann Fabrics is sending out apology emails to people who write them in about a customer who was refused access to the bathroom even as she suffered diarrhea right in front of the employees.

We made a mistake. We are very sorry for any frustration and embarrassment that we caused our customer at the Logansport, Indiana, Jo-Ann Fabric and Craft Store on Friday, June 29.

Many of our store restrooms are located in areas that are not readily accessible to customers and therefore our policy limits the access to the restrooms. However, we have immediately changed our policy to allow any customer to use our restrooms upon request.

Again, we acknowledge our mistake in handling this matter and sincerely hope that our customers will be pleased by our change in policy.

Darrell Webb
Chairman, President, and CEO
Jo-Ann Fabric and Craft Stores

We checked in with Catherine, the complainant, after posting this and she said she's heard "not a peep" from the company, despite writing them a letter weeks ago. "Seems Jo-Ann's is sending apologies to everyone but me," she writes.

http://consumerist.com/consumer/worst-customer-service-ever/jo+ann-fabrics-ceo-apologizes-for-refusing-to-let-woman-use-bathroom-as-diarrhea-ran-down-her-pants-279994.php

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gmoney

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Mon Jul-23-07 07:54 AM
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1. I guess it really hit the fan, eh?

This is unfortunate... seems mainly two types of people use the restrooms in stores for the major transaction. Those who have an URGENT need (most people would rather go at home) or those who don't have access to facilities at home (or a home at all for that matter). I'm guessing both these situations lead to more frequent need for maintenance of the restroom. I guess part of the problem is employees who take a job not realizing they will get the added duty of bathroom janitor. I know somebody has to do it, but I'm sure it leads to situations like this from time to time.

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SocratesInSpirit

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Mon Jul-23-07 08:01 PM
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2. When I worked as a produce clerk in a grocery store

People would ask if we had restrooms all the time. It was the most common question I received, actually. We were told not to encourage customers to use the restrooms (which were located through the employee breakroom), but I ignored it and pointed them out to anyone who asked. Denying someone access to a restroom is downright inhumane.

Nowadays, most grocery stores have public restrooms, though.

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