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I shit you not. I hate it when I first-line of defense from morons on the phone is late to work.
*ring*
Me: Good morning, "company name" Him: Yes, I'm having trouble logging in Me: Ok, do you have your account number so I can look it up? Him: Uhh, no. They sent me the email, but I didn't write it down Me: Ok, do you have your user account name? Him: Yeah, it's *** *** *** Me: *tries to look it up* Hmm, I'm not finding any records with that name, do you have a special way of spelling that? Him: Nope, it's just *spells out name* Me: That's weird, I'm still not seeing anything. Are there any spaces in that? Him: Spaces, no, there's no spaces Me: *switches to much more intensive search* Okay, what's the email address you used when you signed up? Him: It's "his email address" Me: *no records* *whittles down search to an sql 'like' query with just a portion - still nothing - further whittling - still nothing - give up and run search on everything containing aol.com signed up in last week* Okay, I found it. There's spaces between the words after all. Me: Sir, you've got an incredibly complicated password, would you like to choose something easier to remember? Him: Uh, yeah, sure. *pause* How about rabbit449? Me: *updates his password to rabbit449* Okay, let's try log in *fires up console window to watch authentication activity* Him: Can you make that password, uuh. What do you call it. The high letters. Umm Me: Uppercase? Him: Yeah, uppercase, that's what you call it. Me: You got it, it's now RABBIT449 (changed from real password for DU, but it's an animal then a number) Him: Alright, trying now Him: No, it's saying invalid password. Lemmie do this again Me: *watching console* Sir, why are you putting a F and a M in RFABBMIT499? Him: Did you put anything between those, like uh.. What do you call em... Me: Spaces? Him: Yeah, spaces Me: No, it's all one word, let's walk through it Him: Okay Me: R Me: A Me: rest of password Him: Okay, I got in now Me: *bangs head on desk - wants to move back to England*
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