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over a week of daily problems with comcast cable, over 20 phone calls, a cable-guy at the house replacing the lines and two cable box replacements
On saturday, after yet another call to the "helpless" desk, and after speaking to a 'supervisor' we were told a technical specialist would be at our house on Monday to investigate and repair our problems.
Around noon time on Monday - we had received no phone call from anyone at comcast regarding the tech-specialist, nor was there any visit from a tech-specialist. We had a few errands to run, we call the helpless desk, they had no record of such a request being submitted although they did admit something of that nature was noted in our file, so we called local office and they also had no request and informed us that the technical specialists were regional workers and one would not be in our area for a couple weeks.
they did offer to send a regular cable guy around, we told them to forget it.
We stopped at a direct TV and a Dish network dealer, got information about both, had questions answered - and ordered DISH NETWORK. Should have it installed and up and running by the weekend if not sooner and then dumping Comcast.
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