Where can a person file a complaint against a pet store?

I'd gone back yesterday to buy the bird. I've made several visits to the store.

The parrots' toys are NEVER changed.

Employees do not spend time with the parrots ("too busy")

The "handfed" cockatiels are kept in a lower corner cage and are nowhere near as docile as the info next to their name suggests. The hand-fed parrotlet (there for 2 years) was in the upper corner and definitely unsuitable for human interaction. Usually, display birds (in theory) would be put in corner areas because they're not advertised as being tame...

The more tame parrots (various forms of conures) all have tendencies to bite and draw blood. (either too young to interact properly and/or have learned it's the only way to respond, or do so out of frustration because they've been there for a year and nobody spends proper time with them.) The one I was intending on buying bites to that level, but I got my other parrot to drop its biting tendencies... it's amazing how friendly he otherwise is; it's a rare trait for a chain store critter.

A few parakeets, canaries, et al, were sleeping; some close to the ground and perched with both feet. TO sum it up, they were ill. (maybe it's for the best; if they got ill not due to starvation and the illness was communicable, the pricey parrot would come home and make my Zoe sick too.)

When asking to hold the parrot for a few minutes; the employee went to get a key but said no keys were available and proceeded to tell me the number of managers and employees authorized to have such keys -- no mgr that day, but apparently the employees forgot about their keys and took the keys home with them the previous day.

Thx much.

P.S. To those of you lurking and waiting, sorry not to make any snide remarks for you to troll in on. :(

I would find out what company owns the store and start contacting them, telling them everything you said here. Those animals are each important and they're treating them even worse than if they were lifeless products on the store shelf!!! x(
I hope the birds will all be okay, this is so sad.

Exotics being hedgehogs, chinchillas, sugar gliders and other such mammals.
For birds and other common pets as long as they are cared for and not abused not sure who you can complain to. Try calling ASPCA

http://www.maars.org/index.php

A guy I work with is really into birds (he has an African Gray, a couple of conures and some other birds, as well as some fosters), and volunteers with this organization. I think they are in St. Louis Park. If you contact them they might have some advice about how to deal with the pet store. It's too bad that their employees seem to have no idea about how the birds should be cared for.

Also, maybe you could adopt a bird there.

and the health department is another. Birds carry zoonotic diseases even more than other animals.