Dell Support Bites - Democratic Underground

Don_G

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Wed Aug-13-03 04:32 PM
Original message

Dell Support Bites

AAAARRRRRRRRUUUUUUGGGGGHHHHHHHHHH!

I just shelled out over 4K for a new Dell Notebook with a few accessories and I can't get a straight answer from anybody.

Hardware, software or perhipials...it seems that their entire Tech Support is located overseas and their US sales force isn't exactly up on the ancillary equipment they sell.

Until things improve, this my last Dell and my last computer purchase unless I find Customer Support based in the US/UK where my questions can be answered in a "timely" manner.

Any suggestions on alternative solutions?

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CMT

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Wed Aug-13-03 04:34 PM
Response to Original message

1. Hmm

those Dell intern commercials are a big lie then. They should bring back the guy who got busted buying pot--what was his name again? ah, 15 minutes of fame and your forgotten.

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Cha

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Wed Aug-13-03 04:37 PM
Response to Reply #1

2. I'm good with names...his name is Ben Curtis and he was the

Dell Dude! Too bad about "pot" being so stimitzing and all.

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northzax

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Wed Aug-13-03 04:41 PM
Response to Reply #2

4. Ben Curtis?

didn't he just win the British Open? :)

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northzax

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Wed Aug-13-03 04:40 PM
Response to Original message

3. really? i've had good experiences

with Dell's tech support. interesting to know they've gone downhill.

and the fact that it's located outside of the country? who cares? A Dell is a Dell, whether in Dallas or Bangalore, as long as the person can help you fix it.

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samsingh

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Wed Aug-13-03 04:41 PM
Response to Original message

5. i've had good success

with Dell support

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curlyred

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Wed Aug-13-03 04:51 PM
Response to Original message

6. we had excellent luck with Dell

Less than 6 months ago.....the tech person even called back to make sure everything was working properly. Maybe you just had bad luck, or maybe things have changed.

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SoCalDem

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Wed Aug-13-03 04:52 PM
Response to Original message

7. Hellooo...My name is Judy

Edited on Wed Aug-13-03 04:53 PM by SoCalDem

:).. right... I could barely understand her and she was not helpful to me either..

I did one better than you.. I paid for the extended coverage, because it was represented to me as being IN HOME :(

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Sun May 12th 2024, 12:54 PM
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