RAGE! I'll never order pizza hut again.

Today I broke down and ordered a p'zone from pizza hut. I was having a craving and decided that I would break my 2 years of nonpatronage. I stopped buying from them because the last time I ordered I swear it tasted like there was cat pee in the pizza and when I tried to talk to the wait staff (this was an eat-in experience, oh joy) every single member of staff stood in the kitchen and ignored me. My table walked out that night without paying as did all the other customers in the store, horrified at the staffs refusal to investigate the food problems or even speak to anyone (several of the other patrons attempted to get the staffs attention when they saw they wouldn't speak to me).

That was two years ago and I have moved since then. I figured whatthehey, it was a different store in a different city, my experience will be different.

Not. Freaking. So.

Hubby picked up a p'zone and wings on the way home from work. Immediately upon opening them I saw that 1) the p'zone was flat and 2) there was no dipping sauce in either the wings (ranch/blu cheese) or the p'zone (red sauce). Annoyed, we drove back and attempted to get sauce. I was willing to let the flatness go, I'm pregnant and hungry and just want to eat damn it. When we arrived I went in and asked for the sauce, the woman behind the counter said she had to look up my name to confirm we had placed an order. I held out the receipt and she looked at me and said that she still had to look it up because our receipt could be fake. Who the blazes is ripping off pizza hut with fake receipts to get dipping sauce?

After THAT was done she informed me that wings never ever come with ranch or blue cheese included. I asked her since when and she shrugged and said "6 years? 5 years? I dunno. Does it matter? You can buy some if it really matters to you" and handed me the red sauce. I told her that was not going to be necessary and left. I came home and my husband being a cook himself decided to weigh the p'zone (supposedly 1.1 lbs) it came out to 12oz. I still wanted to sit and just eat, so I dismissed it not wanting to go back again. Then I broke the p'zone in half...No cheese. No fricking cheese at all. None. Nada. Zip. Husband went back (third trip!!!!) to get a replacement. They weren't going to replace it - he didn't take no for an answer. We got to keep the bad p'zone, got a second one, and got a full refund. I didn't go (I don't like confrontation), but I'm really, really pissy. 2 years and a different city and no change in business practice. I'll not make this mistake again.

:rant:

ranch or blue cheese with wings (not including the human element of forgetting it). I've worked at PH in Kansas and Virginia. It's possible (but highly unlikely) that our menu doesn't say wings come with ranch/blue cheese. Despite that, we include it anyways at the store I work at. We also always include a cup of the marinara sauce with a P'Zone.

It sounds like you were dealing with complete morons. PLEASE call their national customer service number 1-800-948-8488. If you still have the receipt that would be great.

I'm sorry/upset/embarrassed at what you went through. A P'Zone should always have cheese (unless a customer specifically requested no cheese). Basically a P'Zone is a medium pizza folded in half.

Actually, scratch that - I don't want to know!

:P

I had a pair of cats which truly came from the depths of hell. Among other curious traits, they loved to pee on the stove for no apparent reason, so when the stove would be turned on it would heat up the cat leavings. No amount of cleaning could ever really get rid of it and it had a tendency to tinge the food cooked on the burners not to mention the house would STINK for a good amount of time afterward.

THAT taste is pure cat pee:rofl:

:spray:

No argument here! I've had a few that were better than nothing, but none that I'd choose over anything else...

Soon your hubby will be making Italian cuisine fit to die for, forget those bums!

then told them I was going shopping in the plaza there and would be back in 25 or 30 minutes. So when I go back, first they try to charge me again. I finally get that sorted out. Then it turns out they made the P'za without tomato sauce for some reason known only to them. So they start making another one, I wander around the plaza for another 25 or 30 minutes, and the whole thing, beginning to end, takes like an hour and a half, from the first walkin to final walkout. They did throw in a free 2 liter soda for my trouble. But, really, I felt all, like, y'know, I coulda just bought some nice dark beer and pumpernickel, some avocado and tomato and swiss cheese, and been much happier a lot faster

It has since mutated into a "Yum!" brand (along with Taco Bell, KFC and Long John Silver's). I still won't eat there because I suspect Scaife still has a major financial interest in it. Besides, the pizza sucks.

hamburger condiment and not appropriate for pizza.

The day they fired one of their drivers for defending himself w/ a gun while getting beaten by four robbers.

Prior to that I ordered a pizza for delivery from them ( I could literally see the store from my balcony) and it took an hour and a half to get to my door and when it did there was a piece missing. I called the manager and it took another hour to get my pizza redelivered.

My wife makes better pizzas than they do anyway

Only time I ate there was about 2 years ago. I was taking my best friend's daughter and some of her friends to the beach. Being the cool grownup as I am, I let the girls (all teenagers) pick the restaurant and they wanted Pizza Hut. Ok, I guess I could do it one time.

It was the worst experience ever. The food took amazingly long and what was odd was that we were the only guests in there (we went at 2 in the afternoon). Even the girls didn't want to ever go back there again.

They had a few crusts that were vegan and we'd order a cheeseless one every Sunday. Then we found out they reformulated them so they were no longer vegan. We wrote to the company to express our disappointment and explained why we would no longer be purchasing their pizzas....they sent us coupons for free ones.

Sigh.

it's kind of fun and it gets easier as you improve at it. healthier too.

the product is superior and I support locally-owned restaurants.

of course there just weren't many good places around AZ back in the dinosaur age

we used to go down to rural road and the salt river where there was a "by the hour" trampoline place - they had like 20 rectangular trampolines all pushed together and in the summer they ran a big water sprinkler on about half of them (more fun and way cheaper than Big Surf) then we would go eat a thin crust pizza at pizza hut. I still love their Italian salad dressing, no matter how much corn syrup or chemicals are in it - used to buy a gallon jug of it when we would stop by. Haven't been in ages, who know how it has changed, but I have good memories and I liked their pizza ok. Pretty hard to really fuck up pizza, though cat piss would definitely do it:puke:

This was almost 20 years ago, but I remember it well. When we opened the box, we saw that the receipt was baked right into the pizza. We couldn't catch the delivery driver, so we called the store, got the manager, and he would not believe us (he thought the receipt was on top of the pizza or, at worst, under the pizza). I explained that the order of ingredients prior to baking was: dough-sauce-receipt-cheese-veggies. He stilled refused to believe it, so I hopped in the car and cruised on down to the 'Hut. Once there, I asked for the manager, dropped the box on the counter in front of him, and waited. He very haughtily opened the box, closed the box, shook his head, and gave me a fresh, receipt-less pizza and my money. He never really looked me in the eyes again.

mikey_the_rat

In many cases the franchise owner/operator is located miles away -- even across State lines. I once did work for a California company that owned over 200 Burger King restaurants, most of which were in Louisiana, and about 50 Chili's restaurants scattered throughout California and Nevada. Nearly all "management decisions" were handled by workers in San Ramon (San Francisco Bay Area) whose primarly responsibility was to monitor daily receipts. It was all about the money, of course.

Without someone onsite who actually cares you can understand how easily it is for instances such as yours to happen, especially considering there's a labor pool working at minimum wage.

I know how things like this happen - I spent 2-1/2 years in high school working fast food (something I think everyone should be required to experience).

mikey_the_rat