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Sprint/Nextel lost 683,000 + customers last quarter. They don't appear to

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lonestarnot Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-19-08 10:08 AM
Original message
Sprint/Nextel lost 683,000 + customers last quarter. They don't appear to
be doing well. LOL imagine that. :rofl: layoffs are currently taking place. I'm sorry about those people but they should have been looking for new jobs the moment the spying broke the news.
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patrice Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-19-08 10:09 AM
Response to Original message
1. Doesn't their competition spy too? The only one who doesn't is Quest. nt
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lonestarnot Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-19-08 10:18 AM
Response to Reply #1
5. Seems like I remember something re qwest, but I have been
abused so much that it's difficult to recall all of it.
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L. Coyote Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-19-08 11:00 AM
Response to Reply #5
17. Nacchio and Qwest: Another Political Prosecution?
http://www.democraticunderground.com/discuss/duboard.php?az=view_all&address=389x2051298

Too many scandals to keep track of, that much we ALL know is true!
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burythehatchet Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-19-08 11:03 AM
Response to Reply #17
18. ...and then Carlyle acquired a stake in Qwest
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lonestarnot Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-19-08 02:02 PM
Response to Reply #17
20. Thanks L. Coyote. Was in the deep recesses of cold medicine.
Edited on Sat Jan-19-08 02:03 PM by lonestarnot
going to kick that thread. on edit: nope can't archived.
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Sonicmedusa Donating Member (613 posts) Send PM | Profile | Ignore Sat Jan-19-08 10:12 AM
Response to Original message
2. They were also dropping customers
who made too many customer service calls. Not a good business plan.
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graywarrior Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-19-08 10:14 AM
Response to Reply #2
3. And they dropped you if you complained about their service.
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TheDebbieDee Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-19-08 10:19 AM
Response to Reply #3
7. That's the real deal....Sprint/Nextel jettisoned away
Edited on Sat Jan-19-08 10:21 AM by TheDebbieDee
many good customers because they didn't want to provide customer service.
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graywarrior Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-19-08 10:37 AM
Response to Reply #7
10. Verizon isn't any better.
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NashVegas Donating Member (1000+ posts) Send PM | Profile | Ignore Sun Jan-20-08 11:16 AM
Response to Reply #2
29. Dealing With Idiots Is Never a Good Business Plan
The people who were dropped were constant complainers whose use of time made it uneconomical for Sprint to service them.

In our experience across a wide range of industries, companies typically find that the best 20 percent of their customers account for 150 percent of total profits! The worst 20 percent typically lose money equal to 75 percent of profits, while the remaining 60 percent of customers account for the rest. Knowing which customers are angels and which are demons presents an enormous opportunity.

Once you know the true profitability of your customers, you can figure out the reasons behind the numbers. For your unprofitable customers, you'll have to face the reality that you're not offering them a compelling value proposition - a way of meeting their needs so well that they'll reward you with handsome profitability. You'll have to devise new, better, value propositions for them, which our experience shows you can probably do. As a result, you'll start to turn those unprofitable customers into profitable ones, which typically creates a substantial swing in the business's overall profitability. In the end, you may find that a small percentage of customers just cannot be made profitable. By the time you've figured out who they are, you'll understand very well why they probably aren't worth keeping.

http://www.salesvantage.com/article/view.php?w=401&How_to_Spot_Your_Angel_Demon_Customers/

I'm guessing you've never worked in a position where you've had to deal with the phenomena.
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Telly Savalas Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-19-08 10:15 AM
Response to Original message
4. Nothing funnier than thousands of people losing their jobs
My knees are bruised from slapping them so hard.
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lonestarnot Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-19-08 10:19 AM
Response to Reply #4
6. asshole. I lamented the jobs.
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tsuki Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-19-08 10:21 AM
Response to Original message
8. They bought Central Telephone Company and ran it into the
ground. Moved all the local offices 800 miles away. Fired the employees and used "contract" telephone repair men. Couldn't make money with a monopoly. Finally, they sold to Embarq.

If they dry up and blow away, I won't be sad. Worst. Telephone. Company. Ever.
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lonestarnot Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-19-08 10:39 AM
Response to Reply #8
11. Yes, I would have to agree.
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tsuki Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-19-08 11:44 AM
Response to Reply #11
19. Hey ya! Still protesting? nt
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lonestarnot Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-19-08 02:23 PM
Response to Reply #19
22. Every chance I get!
:hug:
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tsuki Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-19-08 10:07 PM
Response to Reply #22
24. Me, I'm just running my big mouth, every chance I get.
You'll like this one. Rudeeee was in Destin last Thursday. Meeting at 9:15 at the DoNut Hole Restaurant (he was 4 minutes early, BTW.) And there were a bunch of people there with large Ron Paul '08 signs on the sidewalks. I laughed and honked on the way by. (Not that I'd vote for Paul. But I really wouldn't vote for Rudeeeee.) :evilgrin:
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lonestarnot Donating Member (1000+ posts) Send PM | Profile | Ignore Sun Jan-20-08 10:27 AM
Response to Reply #24
25. You be sooooooo bad. LOL
I've redecorated a sign near my house a couple of times, but the keep taking down my decorations. :evilgrin: I don't think we have to worry much about Mr. 9.11. And R P has been marginalized even though part of his message is worth a listen, but the rest is just the pug shit same old same old. Happy New Year tsuki! :hug: and George too! :hug:
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tsuki Donating Member (1000+ posts) Send PM | Profile | Ignore Sun Jan-20-08 03:53 PM
Response to Reply #25
30. Back at ya!
:grouphug:
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jonnywishbone07 Donating Member (12 posts) Send PM | Profile | Ignore Sun Jan-20-08 10:32 AM
Response to Reply #8
27. they didnt sell embarq
they spun it off. I ought to know I was an employee.
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thunder rising Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-19-08 10:24 AM
Response to Original message
9. This is about getting rid of Americans. Sprint/Nextel want more cheap labor from India.
The positions will be filled ...soon
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lonestarnot Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-19-08 10:40 AM
Response to Reply #9
13. Not if customers keep leaving in droves they won't.
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ixion Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-19-08 10:40 AM
Response to Original message
12. because they suck... that's why they're losing customers
I'm really fed up with them myself, and am considering eating that stupid early termination fee.
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high density Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-19-08 10:43 AM
Response to Reply #12
14. Just keep bugging their tech support every day
If they think you're too needy then they will terminate your contract with no fee.

http://blog.wired.com/business/2007/07/sprint-gives-ne.html
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unsavedtrash Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-19-08 02:08 PM
Response to Reply #12
21. I'm considering it too.
Constant horrible service. I just ordered a land line yesterday and might give up cell phones all together.
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OzarkDem Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-19-08 10:43 AM
Response to Original message
15. People don't want to pay their high prices, either
Like the broadband cable business, there' not enough competition and possibly some collusion that keeps prices going higher all the time.

As the economy continues to tank, I'd expect a lot of the telecommunications companies are going to see losses unless they bring their prices in line.
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hlthe2b Donating Member (1000+ posts) Send PM | Profile | Ignore Sat Jan-19-08 10:59 AM
Response to Original message
16. At&T is the active offender; I've heard nothing about Sprint/nextel
If they are hurting it is because they have the worst customer service of them all, I'd guess....

Not saying they did not spy, but Qwest specifically refused, on at least one occasion. I had not heard anything specific to Sprint, at all.
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NashVegas Donating Member (1000+ posts) Send PM | Profile | Ignore Sun Jan-20-08 11:07 AM
Response to Reply #16
28. I Have Sprint
I finally broke down and got a cell phone last fall, after holding out forever.

All the providers seemed to have the same price structure, so that wasn't the deciding factor. I heard the stories about customer service for Sprint, but all the people I know who have Sprint have never had to call CS in the first place. Finally, it's the only provider that was operable at Bonnaroo.
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artv28 Donating Member (104 posts) Send PM | Profile | Ignore Sat Jan-19-08 03:06 PM
Response to Original message
23. Sprint
Edited on Sat Jan-19-08 03:08 PM by artv28
My wife works for Sprint/Nextel. They were just informed yesterday that 4000 employees will be laid off.
When she worked for Nextel before the merger things were a lot different. Employee morale was high and now with Sprint in charge it is completely the opposite. Nextel took care better care of their employees and their customers. Sprint spends a lot more on advertising and sales but has little concern about providing good customer service once the sale is made. The tech support people who are paid well are slowly being phased out for a cheaper less qualified support staff. Poor customer service is the biggest reason Sprint is losing customers.
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Deja Q Donating Member (1000+ posts) Send PM | Profile | Ignore Sun Jan-20-08 10:29 AM
Response to Original message
26. It's not funny, but given they (5 years ago) renewed my contract without asking,
and then charging me an early termination fee when discontinuing service, let them go under.

I thought MCI's bullshit bill for a $80 collect call was madness (uh, they're supposed to say it's a collect call and I NEVER accept collect calls...)
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