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So I had a huge battle the other day with XM, and I thought it was straightened out

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DainBramaged Donating Member (1000+ posts) Send PM | Profile | Ignore Thu May-05-11 09:58 AM
Original message
So I had a huge battle the other day with XM, and I thought it was straightened out
It wasn't. I just got billed $61 and no free months and increased fees. I am just about ready to explode.
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Ian David Donating Member (1000+ posts) Send PM | Profile | Ignore Thu May-05-11 10:03 AM
Response to Original message
1. Their customer service sucks. They have one of the worst outsourced call centers ever.
But it was funny to hear their bewilderment when I called to block all the Fox channels, including Fox Sports.

I still canceled them a couple years ago.

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efhmc Donating Member (1000+ posts) Send PM | Profile | Ignore Thu May-05-11 10:05 AM
Response to Reply #1
4. Agreed.
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efhmc Donating Member (1000+ posts) Send PM | Profile | Ignore Thu May-05-11 10:03 AM
Response to Original message
2. Once when I had a problem with xm, I found a list of all of
their vips and wrote an e-mail to them all using their individual e-mails. I got responses from almost all of them and problem solved.
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Armstead Donating Member (1000+ posts) Send PM | Profile | Ignore Thu May-05-11 10:04 AM
Response to Original message
3. So go to their competition....Serius. Oh wait a minute they merged and are the same company.
The glory of Monopoly Capitalism.
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efhmc Donating Member (1000+ posts) Send PM | Profile | Ignore Thu May-05-11 10:05 AM
Response to Reply #3
5. My problem was before the merger.
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Armstead Donating Member (1000+ posts) Send PM | Profile | Ignore Thu May-05-11 10:50 AM
Response to Reply #5
10. But the merger reduced your ability to find a competing seperate company
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Bluenorthwest Donating Member (1000+ posts) Send PM | Profile | Ignore Thu May-05-11 10:10 AM
Response to Original message
6. How many of their programs are Union?
Some? All? None?
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peace13 Donating Member (1000+ posts) Send PM | Profile | Ignore Thu May-05-11 10:16 AM
Response to Original message
7. I had to cancel a credit card because they repeatedly made charges to it.
Even though we had no XM services or radio. In the end I had to pay 29.99 to 'end ' services. This was a bill that we paid with check annually and due to a move we did not receive the renewal notice. I have no idea how they started charging the credit card If you don't cancel within a certain time you have to pay to quit them. Talk about your abusive relationship. Good luck with your situation. I know how frustrating they are!
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DainBramaged Donating Member (1000+ posts) Send PM | Profile | Ignore Thu May-05-11 10:28 AM
Response to Original message
8. Still on hold with yet another 'supervisor' after yet again explaining the situation
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DainBramaged Donating Member (1000+ posts) Send PM | Profile | Ignore Thu May-05-11 10:49 AM
Response to Original message
9. 20 minutes on hold, the line hangs up.
:grr: :grr: :grr: :grr: :grr: :grr: :grr: :grr: :grr: :grr: :grr: :grr:
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hlthe2b Donating Member (1000+ posts) Send PM | Profile | Ignore Thu May-05-11 10:53 AM
Response to Reply #9
11. Been there, done that... Good luck
(and don't "blow a gasket")
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DainBramaged Donating Member (1000+ posts) Send PM | Profile | Ignore Thu May-05-11 10:55 AM
Response to Reply #11
12. I have work to do, it will have to wait till tonight
:hi:
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kentauros Donating Member (1000+ posts) Send PM | Profile | Ignore Thu May-05-11 11:11 AM
Response to Original message
13. Would an Internet Radio Device be a better option?
As I have Dish Network at home, I know about the overall quality of XM/Sirius, though I never listen to them. I still prefer their "CD Channels" as there are no annoying DJs interrupting all the time. But when I'm not using the TV for music, I love stations like somafm and Pandora. Both are free, though Pandora does have commercials if you don't subscribe (somafm is a public station and only reminds listeners of that fact every now and then; there are no fundraiser telethons like on broadcast public radio.)

I've never owned an Internet radio, so I have no idea if this is a good option or not. Seems like the subscription costs for XM would be more than enough incentive to find something better ;)
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