'Superjobs': Why You Work More, Enjoy It Less .
Businesses expect a lot more out of their employees these days, as a visit to Rioja, the top-rated Denver restaurant, can demonstrate. If you like Rioja's hazelnut tortamisu, thank pastry chef Eric Dale. And if you happen to pop your head into the bakery room and admire the tile job on the floor, you can thank him for that, too.
Ever since his boss, chef Jen Jasinski, discovered that Mr. Dale is handy, she's had him doing double duty as the maintenance man. He has spent hours repainting the oven, fixing the plumbing and installing a garbage disposal. And that's just the start. He used to manage the dessert operation at one of Ms. Jasinski's restaurants; now he's up to three. All told, Mr. Dale says, his hours have expanded to more than 60 a week.
In this new era of the superjob, everyone does windows, and anyone who gripes about working too hard will hear an even hairier tale from the exec on the next bar stool. Emboldened by an unemployment crisis that's only now easing up, businesses of all sizes have asked employees to take on extra tasks that have little to do with their primary roles and expertise -- with engineers going on sales calls, accountants pitching in on customer service and chief financial officers running a division on the side. And some believe this shift is permanent, as the quickening pace of change demands more flexibility from everyone at the office.
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If you're wondering why it's hard to juggle new roles, ask a neuroscientist. Recent research suggests that multitasking can reduce productivity, because
it takes a ton of mental energy to switch from one task to the next. The sheer number of hours demanded by the superjob also can impair your performance as your brain gets fatigued, says Susan Koen, an organizational psychologist and consultant whose clients include Pfizer, Alcoa and Procter & Gamble.
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